Emirates Health Services
User Testing of Emirates Health Services with People of Determination
The user testing has helped Emirates Health Services to address accessibility & usability.
Emirates Health Services was facing a number of challenges in providing government services to people of determination. These challenges included:
Accessibility: The websites, services and applications were not accessible to people of determination, such as those with visual impairments, hearing impairments, or mobility impairments.
Usability: The websites, services and applications were not user-friendly for people of determination. This made it difficult for them to find the information they needed or to complete the tasks they needed to complete.
Emirates Health Services decided to conduct user testing of government services with people of determination. The user testing was conducted with a variety of people of determination, including those with visual impairments, hearing impairments, and mobility impairments. The user testing was conducted in a variety of settings, including government offices, happiness centers, and community centers.
The user testing has been a success for Emirates Health Services. It has helped Emirates Health Services to improve the accessibility, usability, and awareness of its government services for people of determination.
Improved quality of services
User testing can help to identify usability issues and accessibility barriers that may be preventing people of determination from accessing government services. This can help to improve the quality of government services and make them more accessible to all.
Increased satisfaction
User testing can help to identify areas where government services can be improved to better meet the needs of people of determination. This can lead to increased satisfaction with government services and a more positive experience for people of determination.
Reduced costs
User testing can help to identify areas where government services can be made more efficient and cost-effective. This can lead to reduced costs for government agencies and taxpayers.
Usability
Emirates Health Services has made a number of changes to its websites and applications to make them more user-friendly for people of determination. These changes include using larger fonts, providing high-contrast colors, and using simple language.
Accessibility
Emirates Health Services has made a number of changes to its websites and applications to make them more accessible to people of determination. These changes include providing alternative text for images, providing captions for videos, and making it easier to navigate the websites and applications.
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