SERVICES

Thinking

As a “Problem focussed” agency we offer services that allow us to not only find solutions to actual business issues and customer pain points but also find solutions that go beyond expectation and innovative.

What we do

User Research

To identify user problems, it is important to understand their perspective. Use a variety of methods to gather feedback, such as user interviews and surveys.

Strategy

Projects are often interconnected & part of a complex system. To ensure everyone is aligned on the overall goal, it is important to work together to set the direction of the project.

Innovation

We excel in innovative problem-solving through technology and user-centered design. Our approach embraces innovation across all projects, goals, and methodologies.

Service Design & Customer experience

We help you transform your digital products and services by getting to know your business inside out and formulating a robust strategy that meets your business goals and user needs.

How we do it

Design thinking

Service Blueprints & journey mapping

Field studies

Workshop facilitation

Competitor analysis

Focus Groups

Ideation & brainstorming

Prioritisation

SMART goals and KPIs

Strategic evaluation

Google Design Sprints

Consultancy

Our approach

Working towards solutions that solve your product & organisational needs in user focused & innovative ways is much simpler when you use a tried and tested process. We have an end-to-end process that can be addapted to fit the budget, timings & problem you are trying to solve.

We also offer

Doing

One of our key principles is “Make something” because we believe even the most innovative solution is valuable if it can be implemented and launched. Our goal is to get our concepts, designs or thinking in front of users as quickly as possible so we can evaluate success against user needs and context.

Optimising

We understand that data means nothing without thorough analysis and meaningful insights. Our team works with your unique data goals to distill information, make it easily digestible, and provide actionable insights, and the highest design standards drive our delivery.

Helping

We don’t stop at the services that other agencies provide, we see ourselves as part of your team and really look to offer ways to help your organisation in meaningful ways outside of our core business.